The Northern Lawn Tennis Club Ltd is committed to protecting the privacy of all users of this website www.thenorthern.co.uk and all users of the Club
To fully understand how we will use and protect the information that you may supply to us please read this statement in full.
If you have any questions relating to this Privacy Policy please contact us at the following address:
The Northern Lawn Tennis Club Ltd
Palatine Road
West Didsbury
Manchester
M20 3YA
0161 445 3093
By registering with us or providing us with your personal information you consent to the collection, use and transfer of your personal information under the terms of this policy.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Register with us to become a member
Complete our contact form or one of our surveys
When you email or write to us
When you complete one of our enquiry cards
When you use our online booking system
When you use our Membership system and app
When you visit the club as a guest and or attend a class or coaching session
The information that we collect may include your name, address, phone number, email and website address details.
We may also collect information about your usage of our website.
The type of personal information we collect
We currently collect and process the following information.
Contact details ( eg name, address, email , telephone and may include third party emergency contact information)
Financial Information that you upload to our membership system ( eg billing information, purchase history, account information including credit information
How we may use your Information
We use your data for the following purposes:
To administer this website and record usage patterns.
To send you details of our products and services that are likely to be of interest.
To respond to your comments or specific requests.
To create and administer membership accounts
To provide a high level of service.
To make the best use of this website.
Third Party Providers
Where you have consented, we may from time to time allow carefully selected third parties to contact you about products or services that may be of interest to you. If you do not wish to receive this information please contact us at the address above and we will remove your details.
Cookies
Cookies are small text files that we store on your computer in order to collect relevant usage data and to make your use of this website easier.
You can set your computer to reject cookies, although this may impact upon your use of this site. If you do not wish to receive this information please let us know at the address above.
Links to Other Web sites
As part of our service you may find links to other websites contained within our site. Please note that we do not control these sites and are not responsible for their content. We recommend that you read the Privacy Policy of links that you click on as these web sites may not adhere to the same standards as ours.
Security
All of the information that you provide to us is stored securely on our servers here in the UK. We employ security measures to protect your data and ensure that no unauthorised person can access your data or that any unlawful processing can take place.
Amending or Viewing your Data
We endeavour to ensure that the information we hold about you is correct and accurate and up to date. You can check this information for yourself by contacting us at the above address. If you find any inaccuracies we will delete or correct them promptly.
Young Persons
We do not knowingly collect personal information data for company use, of any children under 16 without the consent of their parent or carer.
Problems / Complaints
If at any time you experience a problem with this site or wish to make a complaint relating to your use of it, please be assured we are committed to resolving any issues with you as soon as possible. To this end please contact us at the above address.
Changes to Our Privacy Policy
Any changes to this Policy in the future will be so notified to this site.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at reception@thenorthern.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Reception@thenorthern.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
